Smart wayfinding: how interactive kiosks guide visitors

Better visitor journeys in airports, campuses and public buildings

Large venues can be confusing. Smart wayfinding uses interactive kiosks, digital maps and smart displays so visitors can search for a destination and see the way, instead of searching for a person to ask.

Benefits

  • Fewer repeated questions for staff and reception teams.
  • Accessible journeys: large touch targets, step-free route options and more than one language, such as Arabic and English.
  • Information that updates centrally, such as closed areas, events or gate changes.
  • Anonymous usage data that shows which destinations people look for most.

What to plan before you install

  • Placement: put kiosks where decisions are made, such as entrances and junctions.
  • Content: decide who updates maps and information, and how often.
  • Network and power: kiosks need a reliable connection and a plan for support.
  • Accessibility: check screen height, contrast and language options.

Where it fits

Wayfinding suits airports, campuses, hospitals, malls and public buildings. It builds on smart displays, interactive kiosks and well-planned networks, areas where we already work through our integration and airport solutions.

Explore our smart wayfinding and interactive kiosks service, or contact us to plan a project.

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